Refund Policy

We are committed to providing products to our customers. While we hope that you are always satisfied with your Infinity Lace Ltd purchase, we acknowledge there may be a rare occasion you may want to return a product. If you want to return your product, please review the information below.

TO RECEIVE A REFUND, PLEASE LEAVE A MESSAGE ON OUR "CONTACT US" FORM VIA OUR WEBSITE. YOU WILL RECEIVE AN ACKNOWLEDGMENT RESPONSE AND A RETURN ADDRESS! 

Kindly review the information below: 

• Returns must be made within 14 days of your confirmed acknowledgment refund email. (Refunds will be confirmed via email).
• Merchandise must be in its original, sealed, unused condition and packaging items.
• You will receive a return address via email, once the return is confirmed.You will be responsible for the return shipping & handling charges, which will not be refunded. 
• We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase. Returns will be processed within 1-2 weeks of our office receiving your item.
• Please note we do not accept cancellations that are not made within 24 hours.

 

Exchange Policy

TO RECEIVE A REFUND, PLEASE LEAVE A MESSAGE ON OUR "CONTACT US" FORM VIA OUR WEBSITE. YOU WILL RECEIVE AN ACKNOWLEDGMENT RESPONSE AND A RETURN ADDRESS! 

Kindly review the information below:

• Returns must be made within 14 days of your confirmed acknowledgment refund email. (Refunds will be confirmed via email).
• Merchandise must be in its original, sealed, unused condition and packaging items.
• You will receive a return address via email, once the return is confirmed.You will be responsible for the return shipping & handling charges, which will not be refunded. 
• We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase. Returns will be processed within 1-2 weeks of our office receiving your item.

 

Cancellation Policy

To maintain the efficiency of our operations and ensure timely processing and delivery of orders, we do not accept cancellations once an order has been placed. This policy applies to all orders placed through our platform.

In exceptional cases, such as errors in order details or special circumstances, customers may request a review of their order by contacting our customer service team through email with their order details. Such requests will be evaluated on a case-by-case basis and are subject to approval. 

By placing an order with us, customers acknowledge and agree to this cancellation policy. It is the customer's responsibility to review this policy before placing an order.